Consulting can sometimes feel like an unequal, parent-child type relationship. They set rules. They control your payments. They tell you to turn your music down.
But the relationship isn’t as unequal as it seems. In fact, it needn’t be unequal at all.
You are peers, and your clients have obligations to your consulting firm and to the consulting project.
It helps if you’re cognizant, yourself, on what your clients’ obligations are. Then, you can outline those obligations for your consulting client. (Fortunately there’s a place for that in the Perfect Proposal Template).
When your consulting clients don’t live up to their obligations, you have to quickly talk with them about it, without hesitation or remorse. (By the way, you can also tie consequences to obligations in your contracts.)
Let’s start by building a list of clients’ obligations together.
What are your clients’ obligations to your consulting firm? I jotted down around 20 client obligations, a handful of which I’ve included in the list below.
- Respond to requests for information within a reasonable time frame.
- Show up for scheduled calls and meetings.
- Use IP only within the scope provided.
- Pay invoices on time
- Treat you and your staff with respect
- Give honest feedback during and after the project
- What else?
What other obligations do your clients have to your consulting firm and your consulting project with them?